Cloud Water Filters is growing—and we’re looking for a customer-centered, technically savvy Customer Support & Operations Associate to join our team. At Cloud, we make smart, sensor-driven under-sink filtration systems that give people confidence in their water. Our mission is simple: help people access the cleanest, safest water possible. 

If you love helping people, solving problems, and feel just as comfortable on a computer as you do with a wrench, we’d love to meet you. Learn more about Cloud here.

What You’ll Be Doing

• Responding to customer support emails with care, clarity, and practical solutions

• Proactively reaching out when customer systems report issues

• Troubleshooting basic technical problems and walking customers through fixes

• Preparing and shipping replacement parts

• Organizing and inspecting returns

• Talking to customers by phone when needed

• Managing small projects and operational tasks as they come up

• Using basic tools like email, spreadsheets, and internal systems daily

Who You Are

• A strong communicator — both in writing and on the phone

• A problem-solver who enjoys digging into the details

• Tech-comfortable — you can learn new systems quickly

• Organized, efficient, and able to juggle multiple small tasks

• Reliable and local — you’re available to work in person at our University Heights location

What We Offer

• A tight-knit, mission-driven team where your work matters

• Flexibility in scheduling and room to grow

• The chance to help people access clean, safe water — every single day

Requirements

• Strong computer skills (email, spreadsheets, web tools)

• Clear written and verbal communication, with excellent typing skills 

• Ability to lift up to 40 lbs occasionally (for shipping and inventory work)

• A positive attitude and hands-on work ethic

Bonus Points For

• Experience in customer support, tech troubleshooting, or operations

• Familiarity with web platforms (i.e. CRM, OMS and shipping platforms is helpful but not required)

• Interest in sustainability, clean water, or health/wellness products