Senior Field Service Engineer (Multiple Positions), Becton Dickinson and Company, Franklin Lakes, NJ. Install service instrumentation according to ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards. Follow up with customers post-service to ensure satisfaction and address any concerns. Maintain accurate inventory of tools, test equipment, and technical data. Complete service documentation in compliance with GMP requirements. Report quality control and technical issues to the Service Center and management. Maintain a professional appearance and promote good customer relations. Coach, mentor, and develop engineers that are new to technical and customer service. Manage company resources and maintain expense levels within the established guidelines.     

40 hrs/week, Mon-Fri, 8:30 a.m. - 5:30 p.m. $78,915.00 -$104,832/yr.   

MINIMUM REQUIREMENTS:

Bachelor’s degree, or foreign equivalent degree, in Engineering (any) or a related field, and three (3) years of related work experience.

Must have experience three (3) years of experience in/with the following:

• Troubleshooting medical device/diagnostic instruments or components;
• In a customer interfacing role;
• Diagnostic techniques and hardware software problems in optical systems and fluid;
• Utilizing tools and test equipment such as digital volt meters and oscilloscopes;
• Operating power drills, power screw drivers, and powered saws;
• Leveraging MS Office software (Word and Excel) to complete service documentation;
• Interfacing with multiple departments and supporting customers.

Up to 25% of regional travel required.

100% telecommuting is permitted. 

To apply, mail resume to:  Attn: Cheyenne Bryant, 5859 Farinon Drive, San Antonio, TX 78249 OR submit a resume to https://bdx.wd1.myworkdayjobs.com/en-US/EXTERNALCAREER_SITE_USA (reference: R-5229980).