IngMar Medical, LLC, Respiratory Simulation Specialists, located on North Lexington Street in the North Point Breeze neighborhood of Pittsburgh, is seeking an experienced full-time Reliability Engineer.

We are looking for a friendly, approachable, and adaptable individual to join our team. This role blends the challenges of product testing with the rewarding experience of delivering outstanding customer support. The ideal candidate will have a solid engineering background—preferably in electrical engineering—and a strong passion for both technical problem-solving and ensuring customer satisfaction. If you enjoy interacting with customers, handling complex issues, and thriving in a dynamic environment, we’d love to hear from you.

Responsibilities

Test Engineering

• Develop and execute comprehensive test plans, including verification and integration test cases
• Manage all testing equipment and create testing stations appropriate for development activities
• Conduct thorough product testing to ensure functionality, reliability, and adherence to quality standards
• Analyze test results, identify defects, and collaborate with the engineering team to implement corrective actions
• Automate testing processes whenever possible to improve efficiency and accuracy
• Support the development of validation testing plans in collaboration with clinical specialists
• Develop and document detailed manufacturing test procedures
• Stay up-to-date with industry best practices and emerging testing technologies
• Participate in R&D processes when needed

Technical Support Engineering

• Serve as the first point of contact for escalated internal and external technical issues
• Diagnose and troubleshoot hardware and software issues related to our products
• Develop and maintain troubleshooting guides and knowledge bases
• Triage and develop solutions for customer issues
• Serve as a technical liaison between the customer and the engineering team
• Maintain detailed records of customer interactions and support cases

Competencies

• Strong technical aptitude with a background in electromechanical systems
• Effective communication skills, both verbal and written, to interact with customers and internal teams
• A proactive and customer-focused attitude to provide exceptional support
• Proficiency in diagnosing and resolving technical issues related to hardware and software
• Excellent problem-solving skills with a methodical approach to troubleshooting
• Ability to develop and execute detailed test procedures for product quality assurance
• Familiarity with ISO 9001 standards and quality management systems
• Detail-oriented with a commitment to maintaining high-quality standards
• Proficiency in using various testing equipment and software tools including hand tools
• Ability to work independently as well as collaboratively in a team environment

Qualifications

• Bachelor’s degree in Electrical Engineering or related field
• Previous experience in customer-facing applications engineering or technical support
• Experience in embedded systems, PCB design, and programming (C/C++, C#, Python)
• Experience in a test engineering role, particularly in the context of electromechanical devices

Physical Requirements

• Daily use of computer keyboard, mouse, and viewing of multiple monitors
• Skill and ability to effectively use and manipulate essential job tools
• Ability to read, see, hear and speak
• Ability to sit, stand, bend, reach, and actively move about the facility on a regular basis

The physical demands described are representative of those that must be met by an employee to successfully perform the primary responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Work Environment:

• Professional office and shop with routine use of standard office equipment such as computer, monitors, calculator, multi-line phone, mobile devices, scanner, filing cabinet, postage meter, and fax machine, as well, as tools used to assemble product prototypes and models.
• Potential exposure to shop elements such as noise, dust, odors, and fumes

Personal Protective Equipment: Safety glasses and gloves, as needed

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With its 30 year history, IngMar Medical LLC, the world leader in breathing simulation, offers an employee-centered, diverse, and supportive team work environment .

• Monday - Friday, 40 hours per week, daytime schedule. We value work-life balance and work a true eight-hour day (i.e., 8-4 or 9-5) with regular breaks and a 30 minute paid lunch daily
• 21 days/year accrued Paid Time Off (accrual starts immediately)
• 12 paid annual holidays
• Medical, dental, vision, short-term disability, life insurance effective on the 1st day of the month following start date.
• Voluntary affordable benefit purchase options
• Employee Assistance Program free and confidential mental wellness services
• Professional career development, internal and external training opportunities
• 401(k) plan after 3 months of employment
• Tuition assistance for approved study after 6 months of employment