What you will do:

Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions

Contact customer representative and determine equipment/systems problems

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness

Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers

Obtain customer signature upon completing service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Perform other duties as assigned

Required

• 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Valid Fire Alarm License

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Graduate or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor including carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Overnight travel may be required.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to implement and always follow safety guidelines and procedures.

• Strong organizational skills, a positive attitude, and an ability to learn quickly.

• Possess a valid driver’s license and driving record that meets company requirements.

• Able to pass a pre-employment background and drug test.

• Retain any licenses that are required by National, State, and Local codes.

Preferred

• NICET Level II certification

About Johnson Controls

Why work at Johnson Controls? Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team of 100,000 experts in more than 150 countries creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. Johnson Controls’ worldwide sales top $22 billion. Our commitment to sustainability and our legacy of innovation spans more than a century, dating back to our roots in 1885 and our invention of the first electric room thermostat. We provide meaningful opportunities to learn from the best and brightest in the industry. Your work will impact lives around the world. We give people the perfect environment, support and opportunities to make themselves the very best they can be.We trust them with our tomorrow. They can trust us with their talent. We are committed to powering the customer mission and creating greater value for our stakeholders through strategic focus on our buildings expertise. The future requires bold ideas, an entrepreneurial mindset and collaboration across boundaries. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

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