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Cloud Water Filters is growing—and we’re looking for a customer-centered, technically savvy Customer Support & Operations Associate to join our team. At Cloud, we make smart, sensor-driven under-sink filtration systems that give people confidence in their water. Our mission is simple: help people access the cleanest, safest water possible.
If you love helping people, solving problems, and feel just as comfortable on a computer as you do with a wrench, we’d love to meet you. Learn more about Cloud here.
What You’ll Be Doing
Responding to customer support emails with care, clarity, and practical solutions
Proactively reaching out when customer systems report issues
Troubleshooting basic technical problems and walking customers through fixes
Preparing and shipping replacement parts
Organizing and inspecting returns
Talking to customers by phone when needed
Managing small projects and operational tasks as they come up
Using basic tools like email, spreadsheets, and internal systems daily
Who You Are
A strong communicator — both in writing and on the phone
A problem-solver who enjoys digging into the details
Tech-comfortable — you can learn new systems quickly
Organized, efficient, and able to juggle multiple small tasks
Reliable and local — you’re available to work in person at our University Heights location
What We Offer
A tight-knit, mission-driven team where your work matters
Flexibility in scheduling and room to grow
The chance to help people access clean, safe water — every single day
Requirements
Strong computer skills (email, spreadsheets, web tools)
Clear written and verbal communication, with excellent typing skills
Ability to lift up to 40 lbs occasionally (for shipping and inventory work)
A positive attitude and hands-on work ethic
Bonus Points For
Experience in customer support, tech troubleshooting, or operations
Familiarity with web platforms (i.e. CRM, OMS and shipping platforms is helpful but not required)
Interest in sustainability, clean water, or health/wellness products
Cloud Water Filters is a market leader in innovative water purification, delivering connected, sensor-driven filtration technology designed for modern households. Built to give consumers pure water and peace of mind, Cloud is redefining clean water—making it safer, simpler, and smarter.
