The Medical Device Support Specialist will be a critical link between cutting-edge medical technology and life-saving patient care. In this role, you'll combine your technical expertise with your bilingual skills to support medical devices that make a real difference in people's lives.

Why Join our dynamic team?

Impact That Matters: Your work directly contributes to improving patient care and medical outcomes.

Global Perspective: Work in a multicultural environment where your language skills are valued and utilized

• Bilingual abilities in Japanese and English will enable seamless communication across international teams and ensuring nothing gets lost in translation when it comes to critical medical device support, while working with state-of-the-art medical devices.

• Providing effective communication with company business partners including the Product Support and the Product Monitoring teams to achieve mutual business goals while ensuring work is completed and documented in compliance with the company quality system and medical device regulations.

Innovation Environment: Work with the latest medical technologies and contribute to their continuous improvement

• Diving deep into device assembly, disassembly, inner workings and end user applications, each day brings new technical challenges that will keep your problem-solving skills sharp and your work engaging.

Collaborative Culture: Join a team that values diverse perspectives and technical excellence.

• Serving as a subject matter expert, able to perform Service Support and assist Product Support functions, including diagnosis and troubleshooting of complaint device faults and failures, assisting with device application and triaging repairs with international business partners.

• Including but not limited to, use-case troubleshooting, assembly / disassembly, service log review and interpretation, familiarity with component test methods for final Field Replaceable Unit FRU assemblies per manufacturing documentation.

This position has achieved more advanced troubleshooting and diagnostic ability related to product performance and may be assigned other more advanced job tasks.

This role will require cross-functional relationships with Service, Sustaining Engineering, Quality, Product Monitoring, and Product Support as required.

Clean, temperature-controlled environment.  

This position is eligible for remote work with domestic and international travel requirements of at least 40%.

Minimum Requirements

• Bilingual proficiency in English and Japanese

• Associate’s or Bachelor’s degree in Biomedical Engineering or a related field, or equivalent military experience

• 4+ years of experience in medical device cGMP service, manufacturing, or a comparable combination of service and support experience

• Proven ability to work independently and lead staff toward meeting deadlines

• Strong problem-solving abilities with a focus on process improvement

• Must work Pacific Standard Time (PST) zone

Preferred Qualifications

• Product management experience, especially with mechanical ventilation or other respiratory care products

• Background in customer support or service, including phone-based troubleshooting

• Familiarity with Field Replaceable Unit (FRU) service model processes

• Proficiency with SAP or a similar enterprise database system

• Advanced skills in Microsoft Office applications (Excel, Word, PowerPoint, Visio, etc.)